COBRA Customer Service Representative

Puma
Melbourne
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Relationship-building","Organizational skills","Attention to detail","Problem-solving","Proactiveness","Collaboration"]

Deliver customer-focused support across phone, email, and digital channels for Cobra PUMA Golf. Manage order processing and orderbook accuracy, coordinate with warehouse and logistics to ensure fulfillment, and handle warranty claims, returns, repairs, and credits. Support inventory visibility and stock allocation, maintain accurate customer information, and partner with Sales, Operations, Finance, and other stakeholders to improve service excellence.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Puma
Puma
13 hours ago

COBRA Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver customer-focused support across phone, email, and digital channels for Cobra PUMA Golf. Manage order processing and orderbook accuracy, coordinate with warehouse and logistics to ensure fulfillment, and handle warranty claims, returns, repairs, and credits. Support inventory visibility and stock allocation, maintain accurate customer information, and partner with Sales, Operations, Finance, and other stakeholders to improve service excellence.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional service through phone, email, and digital channels.
  • •Respond to customer enquiries with solution-focused support.
  • •Process customer orders and maintain orderbook accuracy.
  • •Coordinate with warehouse and logistics teams to support order fulfilment.
  • •Manage warranty claims, returns, repairs, credits, and support inventory visibility and stock allocation.

Key Requirements

  • •Previous experience in customer service, sales support, order management, or a similar customer-focused role.
  • •Outstanding communication and relationship-building skills.
  • •Strong organisational ability with attention to detail.
  • •A proactive, solutions-oriented mindset with the ability to manage multiple priorities.
  • •Experience working with ERP systems (SAP or similar) and intermediate Microsoft Office skills (particularly Excel).
Experience:Customer serviceOrder managementSporting goodsRetailWholesale
Skills:CommunicationRelationship-buildingOrganizational skillsAttention to detailProblem-solvingProactivenessCollaboration
Tech Stack:ERP systemsSAPMicrosoft OfficeExcel

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn