Service Advisor, Coolidge

Lucid Motors
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Customer service","Interpersonal skills","Problem-solving","Documentation","Communication"]

Serve as the front-line service advisor for Lucid customers, greeting clients, answering calls, and guiding them through the service experience. Coordinate with technicians, document concerns, and ensure accurate work orders, time punches, and QC before vehicle handover. Manage inspections, transport/PDI documentation, loaner agreements, warranty claim follow-ups, and explain invoices, authorization, and payment using DocuSign and DMS tools while maintaining CSI KPI.

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Lucid Motors
Lucid Motors
18 hours ago

Service Advisor, Coolidge

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the front-line service advisor for Lucid customers, greeting clients, answering calls, and guiding them through the service experience. Coordinate with technicians, document concerns, and ensure accurate work orders, time punches, and QC before vehicle handover. Manage inspections, transport/PDI documentation, loaner agreements, warranty claim follow-ups, and explain invoices, authorization, and payment using DocuSign and DMS tools while maintaining CSI KPI.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Inform clients throughout the service experience, greeting customers, answering/directing calls, and providing service guidance.
  • •Conduct inspections and check-in processes, identify/report damage or wear, and document transport damage on PDI vehicles in the Bill of Lading.
  • •Manage loaner agreements and coordinate rental vehicle requests and Lyft rides for customer convenience.
  • •Review and revise work orders after technicians/detailers complete tasks, ensure accurate documentation, time punches, and meet Lucid QC standards before vehicle return.
  • •Handle warranty claim rejections within established timeframes; obtain customer signatures and process service authorization/invoices via DocuSign, including explaining invoices and collecting payment.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquityAnnual Incentive

Key Requirements

  • •2-5 years of previous automotive experience and training in a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Strong problem-solving and creative thinking abilities.
  • •Ability to articulate and document details to ensure smooth workflow, tailoring terminology to customers’ knowledge levels.
  • •Proficiency in Microsoft Office and learning proprietary DMS software.
Experience:2-5 yearsAutomotive
Skills:Customer serviceInterpersonal skillsProblem-solvingDocumentationCommunication
Licenses:Driver's license
Certifications:CPR
Tech Stack:Microsoft OfficeDMSDocuSignBill of LadingLyft

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn