American Express

3 days ago

Team Leader-Customer Service & Disputes

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead the day-to-day performance of a blended team of 15+ customer service professionals supporting disputes and complex customer inquiries within a customer engagement network. Coach and develop team members, manage escalated cases, and resolve issues with strong judgment and compliance awareness. Use performance data and customer trends to drive operational improvements while balancing customer needs and business objectives in a fast-paced servicing environment.

Location: Stockholm

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead the daily operations of a blended team of 15+ customer service professionals across disputes and customer service functions.
•Coach, develop, and provide regular feedback to team members to support performance and key servicing metrics.
•Manage escalated customer matters, complex inquiries, and issue resolution in a professional, timely, and customer-focused manner.
•Balance customer needs with business priorities, compliance requirements, and company policies.
•Use performance data, operational insights, and customer trends to identify improvement opportunities and enhance the customer disputes journey.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementHybrid WorkPaid ParentalCounseling Support

Key Requirements

•People leadership experience leading teams through change with resilience and confidence.
•Coaching, performance management, negotiation, and stakeholder management skills.
•Proven ability to drive operational performance and achieve customer servicing metrics.
•Experience in a contact center or customer servicing environment (preferred).
•Fluency in Swedish or Norwegian and English (written and spoken); Finnish skills are an advantage.

Experience:Contact centerCustomer service

Education:High School

Skills:People leadershipCoachingNegotiationStakeholder managementCommunication

Languages:SwedishNorwegianEnglishFinnish

Tech Stack:Microsoft ExcelPowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn

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American Express

3 days ago

Team Leader-Customer Service & Disputes

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Stockholm

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead the daily operations of a blended team of 15+ customer service professionals across disputes and customer service functions.
•Coach, develop, and provide regular feedback to team members to support performance and key servicing metrics.
•Manage escalated customer matters, complex inquiries, and issue resolution in a professional, timely, and customer-focused manner.
•Balance customer needs with business priorities, compliance requirements, and company policies.
•Use performance data, operational insights, and customer trends to identify improvement opportunities and enhance the customer disputes journey.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementHybrid WorkPaid ParentalCounseling Support

Key Requirements

•People leadership experience leading teams through change with resilience and confidence.
•Coaching, performance management, negotiation, and stakeholder management skills.
•Proven ability to drive operational performance and achieve customer servicing metrics.
•Experience in a contact center or customer servicing environment (preferred).
•Fluency in Swedish or Norwegian and English (written and spoken); Finnish skills are an advantage.

Experience:Contact centerCustomer service

Education:High School

Skills:People leadershipCoachingNegotiationStakeholder managementCommunication

Languages:SwedishNorwegianEnglishFinnish

Tech Stack:Microsoft ExcelPowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn