Spa Supervisor

Kerzer International
Cape Town
Workplace: OnsiteFull timeFunction: OtherSkills: ["Leadership","Communication","Interpersonal skills"]

Support the Spa Manager in running day-to-day spa operations, ensuring facilities meet top standards of cleanliness, presentation, functionality, and luxury guest service. Oversee spa attendants and key areas including treatment suites, changing facilities, laundry, amenities, stock control, and back-of-house operations. Maintain consistent opening/closing procedures, health and safety compliance, inspections, deep cleaning schedules, and accurate operational records. Lead, coach, and schedule the team while delivering exceptional guest service.

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Kerzer International
Kerzer International
4 weeks ago

Spa Supervisor

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Last checked: 1 hour agoStatus: Live

Job Summary

Support the Spa Manager in running day-to-day spa operations, ensuring facilities meet top standards of cleanliness, presentation, functionality, and luxury guest service. Oversee spa attendants and key areas including treatment suites, changing facilities, laundry, amenities, stock control, and back-of-house operations. Maintain consistent opening/closing procedures, health and safety compliance, inspections, deep cleaning schedules, and accurate operational records. Lead, coach, and schedule the team while delivering exceptional guest service.
Location: Cape Town
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Support the Spa Manager with effective day-to-day spa operations and ensure facilities meet cleanliness and guest service standards.
  • •Oversee spa attendant teams and manage key spa areas including treatment suites, changing facilities, laundry, linen, amenities, and back-of-house operations.
  • •Ensure opening and closing procedures, operational policies, health and safety requirements, and service standards are consistently followed.
  • •Conduct regular inspections, coordinate deep cleaning, monitor equipment/maintenance, manage inventory, and maintain guest amenities and spa facilities at the required quality.
  • •Provide day-to-day leadership, coaching, and support by coordinating schedules, daily handovers, identifying training needs, assisting with recruitment/onboarding, and promoting a positive team culture.

Key Requirements

  • •Able to read, write, and communicate effectively in English.
  • •Previous experience in a spa or hospitality environment will be an advantage.
  • •Basic knowledge and understanding of cleaning procedures, products, and equipment.
  • •Computer literate with basic computer skills.
  • •Experience managing and leading a team.
Experience:Hospitality
Skills:LeadershipCommunicationInterpersonal skills
Languages:English

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn