Customer Success Manager

Amadeus
United States
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Account management","Relationship building","Analytical thinking","Problem-solving","Communication"]

Own the post-sales customer journey for small and medium hospitality clients, serving as their primary point of contact to drive adoption and measurable business outcomes. Partner with internal teams to execute projects and campaigns, demonstrate Amadeus value, and secure renewals through strong account relationships. Develop optimization strategies, analyze customer usage for product improvements, and generate upsell/cross-sell opportunities across the Amadeus hospitality portfolio.

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FursaFursa
Amadeus
Amadeus
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales customer journey for small and medium hospitality clients, serving as their primary point of contact to drive adoption and measurable business outcomes. Partner with internal teams to execute projects and campaigns, demonstrate Amadeus value, and secure renewals through strong account relationships. Develop optimization strategies, analyze customer usage for product improvements, and generate upsell/cross-sell opportunities across the Amadeus hospitality portfolio.
Location: United States
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of contact for assigned customers throughout the post-sales cycle.
  • •Work with clients to understand needs/objectives, develop strategies, and collaborate with internal teams to execute projects and campaigns.
  • •Increase renewals and drive retention by demonstrating value and building strong stakeholder relationships across accounts.
  • •Ensure customers fully benefit from Amadeus products by providing proactive optimization guidance and identifying opportunities for additional Amadeus products.
  • •Gather customer usage data and business process/marketing best practices to support product development, enhancements, and organic growth via upselling and cross-selling.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s degree in a related business field or equivalent work experience.
  • •3+ years of experience in hospitality customer success, hotel revenue management, eCommerce, marketing, sales, or providing services/solutions to hotels via a SaaS company.
  • •Experience managing and optimizing a portfolio of customers/accounts and achieving financial goals.
  • •Good knowledge of Amadeus products and the hotel industry.
  • •Advanced proficiency in MS PowerPoint, Word, Excel, and Outlook; Salesforce.com knowledge preferred.
Experience:3+ yearsHospitalityHotel revenue managementECommerceSaaS
Education:Bachelor's
Skills:Account managementRelationship buildingAnalytical thinkingProblem-solvingCommunication
Languages:English
Tech Stack:MS PowerPointMS WordMS ExcelOutlookSalesforce.com

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn