Mashreq

1 day ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide exceptional customer support to internal and external customers through live chat for direct banking needs. Handle chat interactions within service levels, troubleshoot and resolve banking queries, and follow up on unresolved issues. Explain retail banking procedures and products, document and escalate issues as required, capture customer feedback for improvements, and identify sales opportunities while helping customers migrate to digital channels.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Engage with customers via live chat to understand and resolve their banking needs.
•Deliver prompt, effective support to improve customer satisfaction and loyalty.
•Troubleshoot and resolve queries over chat, and ensure timely follow-up on unresolved issues.
•Clarify and explain retail banking procedures and products, adhering to process flows and compliance protocols.
•Capture customer feedback, document interactions, escalate issues appropriately, and identify sales opportunities.

Key Requirements

•University graduate, preferably with background in finance, banking, or mathematics.
•1–3 years of experience in customer support or chat support roles.
•Strong customer focus with empathy and patience.
•Computer literacy and quick typing skills.
•Proficiency in English (verbal and written).

Experience:1-3 years

Education:Bachelor's

Skills:EmpathyPatienceCommunicationInterpersonal skillsMultitasking

Languages:English

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 day ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Engage with customers via live chat to understand and resolve their banking needs.
•Deliver prompt, effective support to improve customer satisfaction and loyalty.
•Troubleshoot and resolve queries over chat, and ensure timely follow-up on unresolved issues.
•Clarify and explain retail banking procedures and products, adhering to process flows and compliance protocols.
•Capture customer feedback, document interactions, escalate issues appropriately, and identify sales opportunities.

Key Requirements

•University graduate, preferably with background in finance, banking, or mathematics.
•1–3 years of experience in customer support or chat support roles.
•Strong customer focus with empathy and patience.
•Computer literacy and quick typing skills.
•Proficiency in English (verbal and written).

Experience:1-3 years

Education:Bachelor's

Skills:EmpathyPatienceCommunicationInterpersonal skillsMultitasking

Languages:English

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor