IT Services Technician (Memphis)

X AI
Memphis
Workplace: OnsiteFull timeUSD 61,200 - 91,800 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 2-4 yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Customer service","Communication","Ability to work independently"]

Provide advanced second-line IT support for end-users, resolving complex hardware, software, and network issues across Windows and macOS environments. Diagnose connectivity and system problems, manage user accounts and access controls via Active Directory, and support hardware/software deployments and patch management. Maintain service ticket documentation and escalate unresolved issues while contributing to knowledge bases. Work onsite in Memphis with occasional on-call/after-hours support and help onboard/offboard users.

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FursaFursa
X AI
X AI
19 hours ago

IT Services Technician (Memphis)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide advanced second-line IT support for end-users, resolving complex hardware, software, and network issues across Windows and macOS environments. Diagnose connectivity and system problems, manage user accounts and access controls via Active Directory, and support hardware/software deployments and patch management. Maintain service ticket documentation and escalate unresolved issues while contributing to knowledge bases. Work onsite in Memphis with occasional on-call/after-hours support and help onboard/offboard users.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
  • •Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
  • •Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
  • •Assist with deployment, configuration, and maintenance of desktops, laptops, servers, peripherals, and software applications.
  • •Document IT service tickets with detailed resolutions; escalate unresolved issues and support IT projects and onboarding/offboarding.

Pay and Benefits

Salary: USD 61,200 - 91,800 annually
Perks:MedicalVisionDental401k

Key Requirements

  • •2-4 years of experience in IT, helpdesk, or a related technical role.
  • •Strong knowledge of Windows and macOS, Microsoft Office Suite, and common enterprise software.
  • •Troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
  • •Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
  • •Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred (equivalent experience considered).
Experience:2-4 yearsITHelpdeskEnterprise IT
Education:Bachelor's in Information Technology, Computer Science, or related field
Skills:Problem-solvingAnalytical skillsCustomer serviceCommunicationAbility to work independently
Certifications:CompTIA A+CompTIA Network+Microsoft Certified ProfessionalITIL
Languages:English
Tech Stack:WindowsMacOSMicrosoft Office SuiteActive DirectoryServiceNowJiraTCP/IPDNSDHCPVPNWindows ServerLinuxVMwareHyper-VGoogle WorkspaceMicrosoft 365Service management toolsService ticketsPowerShellBash

Company Brief

X AI
Develops advanced artificial intelligence models and research aimed at building safe, general AI and understanding the fundamental nature of the universe. Focuses on large-scale AI systems, research publications, and building foundational AI capabilities.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Headquarters: San Francisco, United States
Founded: 2023
Website