Applied Materials

1 week ago

Customer Quality Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own corrective action and issue resolution for customer and supplier quality performance. Serve as a primary focal point with field service, customer quality teams, and account leadership to define KPIs, gather evidence, and drive root-cause analysis. Coordinate issue closure, conduct QMS and ISO pre-audits, document global QMS variations for local needs, and implement preventive corrective actions using quality tools including Trackwise and APS.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Drive corrective action and proactively resolve quality issues as the primary focal point.
•Work with field service and customers to understand issues, capture external customer voice, and define KPIs and measurement standards.
•Coordinate issue resolution using Trackwise, APS, and statistical analysis tools; gather solutions such as SCAR.
•Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to assess performance drivers of key KPIs.
•Prepare local groups for QMS reviews and ISO certification: document QMS variations, conduct ISO pre-audits, and implement corrective actions with supervision to prevent recurrence.

Travel: Low travel

Key Requirements

•Intermediate proficiency with quality tools, methods, and training for field service organization (FSO).
•Experience driving corrective action and resolving customer-facing quality issues with moderate guidance.
•Ability to coordinate issue resolution using quality tools such as Trackwise, Advanced Problem Solving (APS), and statistical analysis.
•Knowledge of QMS requirements and experience preparing for ISO certification audits, including conducting ISO pre-audits.
•Proficiency in APS methodology and the ability to define corrective actions to prevent recurrence of similar problems.

Experience:ElectronicsSemiconductorMaterials engineering

Skills:Problem-solvingLeadershipInterpersonal communication

Tech Stack:TrackwiseAdvanced Problem Solving (APS)Statistical analysisQMSISO

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 week ago

Customer Quality Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Drive corrective action and proactively resolve quality issues as the primary focal point.
•Work with field service and customers to understand issues, capture external customer voice, and define KPIs and measurement standards.
•Coordinate issue resolution using Trackwise, APS, and statistical analysis tools; gather solutions such as SCAR.
•Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to assess performance drivers of key KPIs.
•Prepare local groups for QMS reviews and ISO certification: document QMS variations, conduct ISO pre-audits, and implement corrective actions with supervision to prevent recurrence.

Travel: Low travel

Key Requirements

•Intermediate proficiency with quality tools, methods, and training for field service organization (FSO).
•Experience driving corrective action and resolving customer-facing quality issues with moderate guidance.
•Ability to coordinate issue resolution using quality tools such as Trackwise, Advanced Problem Solving (APS), and statistical analysis.
•Knowledge of QMS requirements and experience preparing for ISO certification audits, including conducting ISO pre-audits.
•Proficiency in APS methodology and the ability to define corrective actions to prevent recurrence of similar problems.

Experience:ElectronicsSemiconductorMaterials engineering

Skills:Problem-solvingLeadershipInterpersonal communication

Tech Stack:TrackwiseAdvanced Problem Solving (APS)Statistical analysisQMSISO

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor