Service Operations Specialist

Distro
United States
Workplace: OnsiteFull timeUSD 21 - 22 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Confidentiality","Attention to detail"]

Own day-to-day service delivery for an assigned client base across payroll, tax, HRIS, and account management workflows. Serve as the primary point of contact—handling inquiries, troubleshooting, coordinating user setup and training, and managing escalations through documented processes. Perform accurate, timely payroll processing and maintain HRIS records (including I-9). Collaborate with Tax, Benefits, HR, and Operations teams to improve processes, ensure compliance, and drive client satisfaction and retention.

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FursaFursa
Distro
Distro
3 weeks ago

Service Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own day-to-day service delivery for an assigned client base across payroll, tax, HRIS, and account management workflows. Serve as the primary point of contact—handling inquiries, troubleshooting, coordinating user setup and training, and managing escalations through documented processes. Perform accurate, timely payroll processing and maintain HRIS records (including I-9). Collaborate with Tax, Benefits, HR, and Operations teams to improve processes, ensure compliance, and drive client satisfaction and retention.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Act as primary point of contact for assigned clients, providing guidance, troubleshooting, and timely responses.
  • •Coordinate client user setup and deliver training for payroll platforms, reporting tools, HRIS, and service portals.
  • •Process payroll accurately and timely in line with federal, state, and local regulations and company policies.
  • •Maintain and update HRIS employee records, including new hires, terminations, status changes, and I-9 management.
  • •Manage and escalate client issues through documented processes and coordinate with Tax, Benefits, HR, and Operations teams to ensure seamless service delivery.

Pay and Benefits

Salary: USD 21 - 22 hourly

Key Requirements

  • •High school diploma or equivalent combination of experience, skills, education, and training.
  • •1-2 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
  • •Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn additional applications.
  • •Experience with systems such as PRISM preferred but not required.
Experience:1-2 years
Education:High School
Skills:CommunicationInterpersonal skillsTime managementConfidentialityAttention to detail
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPointPRISMHRISPayrollI-9

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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