Senior IT Support Analyst

Filevine
Salt Lake City
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: associatesSkills: ["Customer service","Critical thinking","Communication","Initiative","Organize and prioritize"]

Provide internal IT support for Filevine’s end users in the SLC office and for a remote workforce. Triage help desk and ticketing requests, support employees via Slack and in-person assistance, and manage onboarding and offboarding including provisioning and workstation setup. Maintain and audit endpoints using Intune and Kandji MDM, troubleshoot macOS and Windows environments, and provide AV/conferencing support with after-hours emergency on-call coverage.

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FursaFursa
Filevine
Filevine
2 days ago

Senior IT Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide internal IT support for Filevine’s end users in the SLC office and for a remote workforce. Triage help desk and ticketing requests, support employees via Slack and in-person assistance, and manage onboarding and offboarding including provisioning and workstation setup. Maintain and audit endpoints using Intune and Kandji MDM, troubleshoot macOS and Windows environments, and provide AV/conferencing support with after-hours emergency on-call coverage.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide internal IT support functions to help end users perform their work efficiently and securely.
  • •Provide excellent customer service and timely support via ticketing systems, Slack requests/DMs, and/or in-person support.
  • •Manage employee onboarding and offboarding: provisioning access, configuring workstations, handling hardware inventory and asset shipping, coordinating communications, and managing access termination.
  • •Maintain and manage endpoints using Intune and Kandji MDM, including regular audits for accuracy and compliance.
  • •Provide AV support for company meetings/events and after-hours emergency on-call support, while contributing to larger IT projects.

Pay and Benefits

Perks:Health InsuranceDentalVisionMaternity LeavePaternity LeaveDisability

Key Requirements

  • •3-4 years of experience in a fast-paced, corporate IT environment.
  • •Advanced knowledge of the macOS ecosystem and Windows.
  • •Advanced proficiency in MDM solutions (bonus points for certifications).
  • •Advanced proficiency working with core IT systems and other IT management tools.
  • •Ability to troubleshoot AV and conferencing equipment and communicate well while taking initiative.
Experience:Corporate ITMDM
Education:Associate's in Computer Science
Skills:Customer serviceCritical thinkingCommunicationInitiativeOrganize and prioritize
Certifications:A+Network+
Tech Stack:MacOSWindowsIntuneKandjiMDMTicketingHelpdeskSlackAVConferencingNetworkingMDM audits

Company Brief

Filevine
Provides cloud-based legal case management and practice management software for law firms and legal departments, offering document management, communication, reporting, and workflow automation to streamline case handling and client collaboration.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Salt Lake City, United States
Founded: 2014
WebsiteLinkedIn