2 days ago

Quality & Training Specialist, Live & Monetization - Lisbon - Italian Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure TikTok’s safety policies are enforced accurately and consistently by conducting analytical audits of human moderation and monitoring key performance targets like accuracy and appeal success rates. Perform deep Root Cause Analysis on recurring quality issues, interpret safety guidelines, and validate benchmark “golden sets.” Lead calibration across moderation teams, report weekly/monthly trends using QA dashboards and RCA tools, and support training rollouts for new policy and operational guidelines. Works shifts, weekends, and public holidays.

Location: Lisbon

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while maintaining audit targets (e.g., accuracy, RCA, appeal success rates).
•Analyze recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards and Operations Teams.
•Interpret and curate safety guidelines for complex or high-risk cases, validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and manage policy cascading so updates are communicated and implemented across partners.
•Leverage AI to improve performance and prepare weekly/monthly reports on market accuracy, error trends, and policy gaps; lead/support training rollouts for new policy changes.

Key Requirements

•Proven quality assurance experience conducting analytical audits, tracking performance targets, and maintaining data integrity in trust & safety or high-volume operational environments.
•Strong problem-solving and ownership skills, including performing Root Cause Analysis (RCA) to identify error patterns and improve processes while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent stakeholder management to lead calibration sessions and deliver training in partnership with BPO and internal teams.
•Fluency in Italian (required) and English, plus technical/reporting proficiency using QA/calibration tools and data visualization.

Skills:OwnershipSelf-motivationCritical thinkingStakeholder managementCommunication

Languages:ItalianEnglish

Tech Stack:Root Cause Analysis (RCA)QA dashboardsRCA toolsCalibration platformsAIData visualizationReportingKOM

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist, Live & Monetization - Lisbon - Italian Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while maintaining audit targets (e.g., accuracy, RCA, appeal success rates).
•Analyze recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards and Operations Teams.
•Interpret and curate safety guidelines for complex or high-risk cases, validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and manage policy cascading so updates are communicated and implemented across partners.
•Leverage AI to improve performance and prepare weekly/monthly reports on market accuracy, error trends, and policy gaps; lead/support training rollouts for new policy changes.

Key Requirements

•Proven quality assurance experience conducting analytical audits, tracking performance targets, and maintaining data integrity in trust & safety or high-volume operational environments.
•Strong problem-solving and ownership skills, including performing Root Cause Analysis (RCA) to identify error patterns and improve processes while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent stakeholder management to lead calibration sessions and deliver training in partnership with BPO and internal teams.
•Fluency in Italian (required) and English, plus technical/reporting proficiency using QA/calibration tools and data visualization.

Skills:OwnershipSelf-motivationCritical thinkingStakeholder managementCommunication

Languages:ItalianEnglish

Tech Stack:Root Cause Analysis (RCA)QA dashboardsRCA toolsCalibration platformsAIData visualizationReportingKOM

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn