Guest Service Agent

Minor International
Australia
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Positive attitude","Professional presentation"]

Provide a warm, friendly front-desk experience for hotel guests at Oaks Casuarina Santai Resort. You’ll manage smooth check-ins and check-outs, handle guest inquiries across in-person, phone, and email channels, process reservations and special requests using property management systems, and act as a primary point of contact throughout each stay. This part-time role runs on a rotating roster from 7:00am to 11:00pm, including weekends and public holidays.

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FursaFursa
Minor International
Minor International
18 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide a warm, friendly front-desk experience for hotel guests at Oaks Casuarina Santai Resort. You’ll manage smooth check-ins and check-outs, handle guest inquiries across in-person, phone, and email channels, process reservations and special requests using property management systems, and act as a primary point of contact throughout each stay. This part-time role runs on a rotating roster from 7:00am to 11:00pm, including weekends and public holidays.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Welcome guests and provide a smooth, efficient check-in experience while addressing immediate inquiries and needs.
  • •Maintain clear, courteous communication with guests and internal stakeholders across in-person, phone, and email channels.
  • •Accurately process guest reservations, updates, and special requests using property management systems to ensure scheduling and availability.
  • •Act as the primary point of contact during guests’ stay, providing prompt assistance, resolving issues, and offering personalised recommendations.
  • •Work a rotating roster from Monday to Sunday with shift times scheduled within 7:00am to 11:00pm (shift details subject to change).

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday LeaveLearning BudgetEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to communicate information clearly and professionally across in-person, phone, and email.
  • •Consistently deliver an exceptional standard of service with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences by resolving issues efficiently and exceeding expectations.
  • •Maintain a polished, professional presentation and be fully committed to a dynamic schedule, including weekends and public holidays.
Experience:Hospitality
Skills:Customer serviceCommunicationProblem-solvingPositive attitudeProfessional presentation
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn