Field Delivery Operation Representative

HP
Singapore
Full timeFunction: Transportation & Fleet OperationsExperience: 3-5 yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Governance","Root cause analysis","Risk management","Process optimization"]

Manage end-to-end customer services supplier operations across multiple outsourced partners, ensuring service delivery excellence and compliance with SOW and HP operational standards. Drive continuous improvement for productivity, cost efficiency, and customer satisfaction by monitoring KPIs/SLA, identifying risks, and leading corrective actions. Partner with regional/WW teams, run operational cadences (QBR/MBR), standardize workflows and governance, perform root-cause analysis, and report performance and financial outcomes to leadership.

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FursaFursa
HP
HP
5 days ago

Field Delivery Operation Representative

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Last checked: 1 day agoStatus: Live

Job Summary

Manage end-to-end customer services supplier operations across multiple outsourced partners, ensuring service delivery excellence and compliance with SOW and HP operational standards. Drive continuous improvement for productivity, cost efficiency, and customer satisfaction by monitoring KPIs/SLA, identifying risks, and leading corrective actions. Partner with regional/WW teams, run operational cadences (QBR/MBR), standardize workflows and governance, perform root-cause analysis, and report performance and financial outcomes to leadership.
Location: Singapore
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end supplier operations and service delivery performance across multiple outsourced partners.
  • •Ensure supplier compliance with SOW, contractual obligations, and HP operational standards.
  • •Drive continuous improvement initiatives to improve supplier productivity, cost efficiency, and customer satisfaction.
  • •Monitor KPIs/SLA performance; proactively identify risks/gaps and implement corrective actions.
  • •Lead operational cadence (QBR/MBR) and business process management by standardizing workflows, governance routines, and cross-functional execution models, including root cause analysis and leadership reporting.

Key Requirements

  • •Four-year or graduate degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent work experience.
  • •Typically 3–5 years of work experience, preferably in service/support, the microcomputer industry, or a related field.
  • •Experience with outsourced supplier operations, service delivery, and operational compliance (SOW/contractual obligations).
  • •Ability to monitor KPIs/SLA, identify risks and gaps, and drive corrective action.
  • •Experience with root cause analysis and structured action plans for service performance issues.
Experience:3-5 yearsServiceSupportOutsourced servicesMicrocomputer industry
Education:Bachelor's in Computer Science, Information Systems, Engineering (or related discipline)
Skills:Cross-functional collaborationGovernanceRoot cause analysisRisk managementProcess optimization

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
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