Agent Experience Manager

Compass
Santa Monica
Workplace: OnsiteFull timeUSD 27.79 - 30.87 hourlyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Listening","Empathy","Relationship building","Problem-solving","Attention to detail"]

Serve as the primary, day-to-day point of contact for a portfolio of high-touch real estate agents joining Compass. Provide 1:1 support, strategic recommendations, and in-person/group training to drive adoption of Compass technology and programs. Deliver marketing assistance using templates and coordinate with onboarding and marketing specialists. Mentor Agent Experience Coordinators, handle escalations, and represent agent feedback across teams while working 100% onsite in Santa Monica.

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Compass
Compass
2 days ago

Agent Experience Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary, day-to-day point of contact for a portfolio of high-touch real estate agents joining Compass. Provide 1:1 support, strategic recommendations, and in-person/group training to drive adoption of Compass technology and programs. Deliver marketing assistance using templates and coordinate with onboarding and marketing specialists. Mentor Agent Experience Coordinators, handle escalations, and represent agent feedback across teams while working 100% onsite in Santa Monica.
Location: Santa Monica
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of high-touch agents as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
  • •Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
  • •Support agents with marketing requests by creating collateral from templates (e.g., listing presentations and postcards) and partnering with marketing specialists.
  • •Partner with onboarding on strategy and logistics for welcoming new customers to Compass.
  • •Mentor Agent Experience Coordinators, handle escalations, and champion agent feedback across teams.

Pay and Benefits

Salary: USD 27.79 - 30.87 hourly
Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •1-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •Strong listening, empathy, and the ability to connect with and support agents growing their businesses.
  • •Ability to establish credibility with agent decision-makers and influencers.
  • •Experience with live or virtual training is a plus.
  • •Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
Experience:1-3 yearsReal estateCustomer serviceTrainingOffice managementHospitalityOperations
Skills:ListeningEmpathyRelationship buildingProblem-solvingAttention to detail
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn