Head of Field Service Professional

Miele
Netherlands
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Communication","People management","Process optimization","Commercial mindset"]

Lead Miele Professional’s field service organization in the Netherlands, managing ~80 service technicians and overseeing 5 Field Service Managers. Own performance, results, P&L, budgets, KPI steering, and process optimization to build an efficient, future-ready service operation. Identify commercial opportunities, translate the international service vision into a Dutch strategy, and collaborate closely with Sales and the Germany-based headquarters.

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Miele
Miele
3 days ago

Head of Field Service Professional

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead Miele Professional’s field service organization in the Netherlands, managing ~80 service technicians and overseeing 5 Field Service Managers. Own performance, results, P&L, budgets, KPI steering, and process optimization to build an efficient, future-ready service operation. Identify commercial opportunities, translate the international service vision into a Dutch strategy, and collaborate closely with Sales and the Germany-based headquarters.
Location: Netherlands
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Sr. Director level

Key Responsibilities

  • •Leid de volledige serviceorganisatie en coach managers en teams vanuit modern leiderschap.
  • •Zorg voor een efficiënte, toekomstbestendige serviceorganisatie met optimaal ingerichte processen en maximale inzet van monteurs.
  • •Verantwoordelijkheid voor P&L, budgetten, KPI’s en groei van de serviceorganisatie.
  • •Signaleer commerciële kansen om de servicebusiness verder uit te bouwen en werk samen met Head of Sales.
  • •Vertaal de internationale servicevisie naar een succesvolle Nederlandse strategie en werk proactief samen met het hoofdkantoor in Duitsland.

Pay and Benefits

Perks:Annual BonusLease CarPaid LeavePhonePensionSportvergoedingTravel AllowanceProduct Discount

Key Requirements

  • •People-management leadership experience, coaching managers and teams through change.
  • •Minimaal 10 jaar relevante werkervaring in service, operations of customer service (met leidinggevende ervaring is een pré).
  • •Ervaring met aansturen van managers en grotere teams.
  • •Commercieel inzicht en ervaring met budgetverantwoordelijkheid en KPI-sturing.
  • •Uitstekende communicatievaardigheden in Nederlands en Engels.
Experience:10+ years
Education:Bachelor's
Skills:LeadershipCommunicationPeople managementProcess optimizationCommercial mindset
Languages:DutchEnglish

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn