Debt Collections Advisor - Mexico

Murphy AI
Mexico City
Workplace: RemoteFull timeFunction: Consulting & AdvisoryExperience: 5+ yearsSkills: ["Compliance awareness","Communication","Negotiation","Analytical thinking","Knowledge sharing"]

Review and validate Murphy’s AI voice agents for real debt collection conversations in Mexico. You’ll assess call flows, negotiation logic, cadence and escalation paths against real collections practice, stress-test edge cases (disputes, hardship, renegotiation), and flag compliance and local nuance risks under Mexico regulations. Participate in knowledge-transfer sessions with product and engineering teams while sharing anonymized scripts and playbooks from your collections experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Murphy AI
Murphy AI
3 weeks ago

Debt Collections Advisor - Mexico

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Review and validate Murphy’s AI voice agents for real debt collection conversations in Mexico. You’ll assess call flows, negotiation logic, cadence and escalation paths against real collections practice, stress-test edge cases (disputes, hardship, renegotiation), and flag compliance and local nuance risks under Mexico regulations. Participate in knowledge-transfer sessions with product and engineering teams while sharing anonymized scripts and playbooks from your collections experience.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Review call flows, scripts, and negotiation logic used by Murphy’s AI agents and flag mismatches with real collections desk handling.
  • •Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
  • •Stress-test edge cases including disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
  • •Flag compliance and Mexico-specific risks, and advise on tone, channel mix, and contact-frequency norms.
  • •Join periodic knowledge-transfer working sessions and share anonymized scripts, playbooks, and real examples from collections experience.

Key Requirements

  • •5+ years of experience in collections.
  • •Current or recent (≤2 years) experience at a named bank, DCA, servicer or BPO.
  • •Fluent Spanish; working English for internal team sessions.
  • •Experience aligned to either creditor-side collections leadership (placement strategy, make-vs-buy decisions, portfolio oversight) or DCA/servicer/BPO collections and contact-centre management (cadence, scripts, cure rates, agent incentives).
  • •A title of Manager, Team Lead, Head, Director or VP (front-line titles qualify only if you’ve since moved into managing a team).
Experience:5+ yearsFintechDebt collectionCollections
Skills:Compliance awarenessCommunicationNegotiationAnalytical thinkingKnowledge sharing
Languages:SpanishEnglish
Tech Stack:VoiceEmailSms

Company Brief

Murphy AI
Murphy AI builds an AI-powered debt collection platform for banks, fintechs, and utilities. Its autonomous agents handle omnichannel collections across multiple languages, with compliance, auditability, and human escalation built into the workflow.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Valuation: USD 50M to 100M
Funding: Seed
Headquarters: Barcelona, Spain
Founded: 2024
WebsiteLinkedIn