Dell

1 week ago

Senior Principal Engineer, Service Delivery

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Live

Job Summary

Lead service delivery for Dell Technologies Managed Services Lifecycle Hub Operations, partnering with Dell Partners supporting warehousing, forward logistics provisioning, refurbishment/repair, and end-of-life disposal. Oversee global expectations across EMEA, APJ, and North America, drive partner performance against key metrics, and ensure customer experience and financial requirements are met. Automate operations, improve reliability, and manage reporting, data exchange, and B2B service support activities with customers, partners, and IT teams.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Oversee expectations and requirements globally in EMEA, APJ, and North America.
•Monitor and drive partner performance against key metrics including timeliness, quality, productivity, inventory control, and customer satisfaction.
•Communicate effectively with stakeholders at all levels to maximize overall customer experience.
•Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance.
•Manage reporting, data exchange, and B2B service support activities with customers, partners, and IT teams.

Pay and Benefits

Salary: USD 153,850 - 199,100 annually

Key Requirements

•Supply chain operations expertise with strong knowledge of forward and reverse logistics processes.
•Solid understanding of Warehouse Management Systems (WMS), including capabilities and industry best practices.
•Proficient in Microsoft Excel, Access, and similar data analysis and reporting tools.
•Effective communicator able to collaborate across multiple organizational levels and cross-functional teams.
•Excellent customer service skills with a focus on building strong relationships and delivering positive outcomes.

Experience:12+ yearsSupply chainLogisticsWarehousingReverse logisticsB2B servicesManaged Services

Education:Bachelor's

Skills:CommunicationStakeholder managementContinuous process improvementCustomer serviceVendor performance optimization

Tech Stack:Warehouse Management Systems (WMS)Microsoft ExcelMicrosoft AccessAWSAzureVMwareKubernetesCKACKAD

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Dell

1 week ago

Senior Principal Engineer, Service Delivery

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 47 minutes agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Oversee expectations and requirements globally in EMEA, APJ, and North America.
•Monitor and drive partner performance against key metrics including timeliness, quality, productivity, inventory control, and customer satisfaction.
•Communicate effectively with stakeholders at all levels to maximize overall customer experience.
•Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance.
•Manage reporting, data exchange, and B2B service support activities with customers, partners, and IT teams.

Pay and Benefits

Salary: USD 153,850 - 199,100 annually

Key Requirements

•Supply chain operations expertise with strong knowledge of forward and reverse logistics processes.
•Solid understanding of Warehouse Management Systems (WMS), including capabilities and industry best practices.
•Proficient in Microsoft Excel, Access, and similar data analysis and reporting tools.
•Effective communicator able to collaborate across multiple organizational levels and cross-functional teams.
•Excellent customer service skills with a focus on building strong relationships and delivering positive outcomes.

Experience:12+ yearsSupply chainLogisticsWarehousingReverse logisticsB2B servicesManaged Services

Education:Bachelor's

Skills:CommunicationStakeholder managementContinuous process improvementCustomer serviceVendor performance optimization

Tech Stack:Warehouse Management Systems (WMS)Microsoft ExcelMicrosoft AccessAWSAzureVMwareKubernetesCKACKAD

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor