Customer Solution Ambassador

FB Financial
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Customer focus"]

Solve customer requests and improve customer experience by delivering exceptional, personalized service on every contact. This role focuses on resolving issues on first contact while meeting individual performance goals and Customer Satisfaction scores. You’ll thrive in a fast-paced support environment, use strong communication and problem-solving skills, and collaborate effectively in a team setting. Banking and call center experience are helpful, with Spanish bilingualism strongly preferred.

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FursaFursa
FB Financial
FB Financial
1 week ago

Customer Solution Ambassador

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Solve customer requests and improve customer experience by delivering exceptional, personalized service on every contact. This role focuses on resolving issues on first contact while meeting individual performance goals and Customer Satisfaction scores. You’ll thrive in a fast-paced support environment, use strong communication and problem-solving skills, and collaborate effectively in a team setting. Banking and call center experience are helpful, with Spanish bilingualism strongly preferred.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Solve customer requests and improve customer experience on every contact.
  • •Provide personalized customer resolutions on first contact.
  • •Achieve individual performance goals and Customer Satisfaction scores.
  • •Use exceptional problem-solving and communication skills in a fast-paced support environment.
  • •Collaborate effectively in a team-based environment and speak up when opportunities arise.

Key Requirements

  • •At least one year of customer service experience.
  • •Strong verbal and written communication skills.
  • •Bilingual in Spanish is highly preferred.
  • •Call center experience is a plus.
  • •Strong computer skills; banking experience is highly preferred.
Skills:CommunicationProblem-solvingTeamworkCustomer focus
Languages:Spanish

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website