Freight Forwarding Operations & Customer Service Agent
Miami
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Customer relationship management","Issue resolution","Attention to detail","Stakeholder coordination","Customer service"]Manage freight forwarding operations and support ocean export customer needs end-to-end. Build and maintain relationships with key customers by addressing concerns, resolving issues, and ensuring satisfaction. Oversee file creation, weekly audits for compliance, and timely invoicing. Coordinate with Sales, Airlines/Ocean lines, internal DP World networks, and partner agents, and respond quickly to emergencies affecting air/ocean shipments.
