Autodesk

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead customer success for enterprise accounts in Japan, focusing on onboarding, adoption, and ROI delivery under Autodesk’s Enterprise Business Agreement (EBA). Build strategic roadmaps with key clients, coordinate internal experts, and act as a trusted advisor from end users to CXOs to maximize Autodesk solutions adoption and business impact.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Prioritize projects and initiatives to deliver maximum ROI in the shortest timeframe and accelerate adoption of new solutions.
•Establish measurable success criteria and align them with organizational goals.
•Develop and maintain strategic roadmaps with key customers to drive broad adoption of Autodesk solutions.
•Collaborate with internal experts to address customer business and technical challenges using Autodesk products, services, and third-party technologies as needed.
•Build and maintain strong relationships with key stakeholders from end users to CXOs.

Key Requirements

•3+ years of leadership experience in a customer-facing organization.
•Deep empathy, collaboration skills, and a growth mindset.
•A perspective that defines customer success as your own success.
•Self-motivation with the ability to work proactively toward goals.
•Excellent communication and presentation skills; business-level Japanese and English.

Skills:CommunicationLeadershipNegotiationPresentationEmpathy

Languages:JapaneseEnglish

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Prioritize projects and initiatives to deliver maximum ROI in the shortest timeframe and accelerate adoption of new solutions.
•Establish measurable success criteria and align them with organizational goals.
•Develop and maintain strategic roadmaps with key customers to drive broad adoption of Autodesk solutions.
•Collaborate with internal experts to address customer business and technical challenges using Autodesk products, services, and third-party technologies as needed.
•Build and maintain strong relationships with key stakeholders from end users to CXOs.

Key Requirements

•3+ years of leadership experience in a customer-facing organization.
•Deep empathy, collaboration skills, and a growth mindset.
•A perspective that defines customer success as your own success.
•Self-motivation with the ability to work proactively toward goals.
•Excellent communication and presentation skills; business-level Japanese and English.

Skills:CommunicationLeadershipNegotiationPresentationEmpathy

Languages:JapaneseEnglish

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor