Applied Materials

1 month ago

Manager III (M3), Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead and coach Customer Engineers in your district while developing strong customer relationships at all levels. Perform regular customer visits, own account planning with District Sales Engineers, and serve as the prime interface with product tech support, training, spares, and reliability. Manage escalations, RMA processes, customer-engineer hour tracking, and financial forecast and cost efficiency—driving measurable district performance.

Location: Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develops and maintains customer relationships and performs regular customer visits.
•Manages, coaches, and directs all customer engineers in the district, including performance management.
•Monitors and executes customer programs (CSD award program and mentor program) and handles escalations.
•Owns account planning with the District Sales Engineer and supports system sales to CSD management.
•Leads system installation support (planning, reporting, and execution) and manages RMA and customer-engineer time tracking accuracy.

Travel: Low travel

Pay and Benefits

Salary: USD 88,000 - 121,000

Key Requirements

•Manage, coach, and direct Customer Engineers in your district.
•Develop and maintain customer relationships at all levels through regular customer visits.
•Own salary planning, career planning, corrective actions, and performance appraisals for direct reports.
•Serve as prime interface with product divisions including tech support, training, spares, and reliability.
•Execute escalation procedures, manage RMA processes, and maintain accurate customer-engineer hours tracking.

Experience:EngineeringCustomer service

Skills:LeadershipCoachingCommunicationProblem-solvingJudgment

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Manager III (M3), Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develops and maintains customer relationships and performs regular customer visits.
•Manages, coaches, and directs all customer engineers in the district, including performance management.
•Monitors and executes customer programs (CSD award program and mentor program) and handles escalations.
•Owns account planning with the District Sales Engineer and supports system sales to CSD management.
•Leads system installation support (planning, reporting, and execution) and manages RMA and customer-engineer time tracking accuracy.

Travel: Low travel

Pay and Benefits

Salary: USD 88,000 - 121,000

Key Requirements

•Manage, coach, and direct Customer Engineers in your district.
•Develop and maintain customer relationships at all levels through regular customer visits.
•Own salary planning, career planning, corrective actions, and performance appraisals for direct reports.
•Serve as prime interface with product divisions including tech support, training, spares, and reliability.
•Execute escalation procedures, manage RMA processes, and maintain accurate customer-engineer hours tracking.

Experience:EngineeringCustomer service

Skills:LeadershipCoachingCommunicationProblem-solvingJudgment

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor