NTT

1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users across devices, applications, and business processes. You’ll document, update, and promptly escalate issues, support end-user onboarding, and collaborate with internal IT teams on system testing, integration, and maintenance. The role also involves discovering and evaluating new IT tools, driving process and technology improvements, and growing into other IT business areas while working in a 24/7 rotational shift model onsite in Noida.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify and help implement process and technology improvements, including evaluating new IT business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work well with diverse global stakeholders.
•Strong troubleshooting, bug-finding, and resolution skills.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment).
•Ability to work independently and participate in 24/7 rotational shifts with mandatory work from office.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependence

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environmentIT software troubleshootingIT hardware troubleshooting

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT