Fiserv

4 days ago

Senior Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Document enterprise infrastructure and cloud platforms that power mission-critical payment and financial technology services. Partner with engineers, architects, and project teams to translate complex implementations into accurate, actionable documentation for operational support and platform engineering. Create Microsoft Visio diagrams for transaction flows and system configurations, publish knowledge articles and reference guides, lead reviews and turnover sessions via Microsoft Teams, and continuously improve documentation standards and processes.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Mid level

Key Responsibilities

•Research and analyze requirements for new infrastructure, data center, and cloud platform deployments to produce comprehensive technical documentation.
•Create and maintain Microsoft Visio diagrams covering transaction flows, network connectivity, infrastructure topology, and system configurations.
•Collaborate with project managers to define documentation strategies, milestones, and delivery schedules for infrastructure initiatives.
•Partner with Windows, Unix, Cloud, Network, Security, Database, and Monitoring engineers to gather technical information and validate documentation accuracy.
•Author and publish technical documentation for multiple audiences, including online knowledge articles and infrastructure reference guides, and facilitate review and turnover sessions.

Travel: Low travel

Pay and Benefits

Salary: USD 60,000 - 105,600 annually

Key Requirements

•6+ years of experience creating technical documentation in enterprise IT, infrastructure, data center, systems, hardware, or cloud environments.
•5+ years documenting complex distributed systems, enterprise platforms, and operational support procedures.
•3+ years collaborating with infrastructure engineers, including server environments, network communications protocols, firewall security, WAN/LAN architectures, and system monitoring solutions.
•3+ years with Microsoft Visio creating detailed technical diagrams and process flows.
•Bachelor’s degree in computer science or a relevant field, or an equivalent combination of education and experience.

Experience:6+ yearsFintechPaymentsEnterprise IT

Education:Bachelor's in computer science

Skills:Written communicationVerbal communicationPresentation skillsTechnical communicationCollaboration

Tech Stack:Microsoft VisioMicrosoft TeamsServiceNowServiceNow Knowledge Management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

4 days ago

Senior Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Mid level

Key Responsibilities

•Research and analyze requirements for new infrastructure, data center, and cloud platform deployments to produce comprehensive technical documentation.
•Create and maintain Microsoft Visio diagrams covering transaction flows, network connectivity, infrastructure topology, and system configurations.
•Collaborate with project managers to define documentation strategies, milestones, and delivery schedules for infrastructure initiatives.
•Partner with Windows, Unix, Cloud, Network, Security, Database, and Monitoring engineers to gather technical information and validate documentation accuracy.
•Author and publish technical documentation for multiple audiences, including online knowledge articles and infrastructure reference guides, and facilitate review and turnover sessions.

Travel: Low travel

Pay and Benefits

Salary: USD 60,000 - 105,600 annually

Key Requirements

•6+ years of experience creating technical documentation in enterprise IT, infrastructure, data center, systems, hardware, or cloud environments.
•5+ years documenting complex distributed systems, enterprise platforms, and operational support procedures.
•3+ years collaborating with infrastructure engineers, including server environments, network communications protocols, firewall security, WAN/LAN architectures, and system monitoring solutions.
•3+ years with Microsoft Visio creating detailed technical diagrams and process flows.
•Bachelor’s degree in computer science or a relevant field, or an equivalent combination of education and experience.

Experience:6+ yearsFintechPaymentsEnterprise IT

Education:Bachelor's in computer science

Skills:Written communicationVerbal communicationPresentation skillsTechnical communicationCollaboration

Tech Stack:Microsoft VisioMicrosoft TeamsServiceNowServiceNow Knowledge Management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn