Founding Account/Customer Success Manager

Agave
San Francisco
Workplace: OnsiteFull timeUSD 115,000 - 165,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Ownership","Empathy","Communication","Negotiation","Problem-solving"]

Join a fast-growing, early-stage B2B SaaS startup as its first dedicated customer success hire. You’ll own retention, expansion, and CS strategy, build processes, and provide cross-functional product input while reporting to the CEO. Scale ARR by renewing and expanding a large customer base (475+ accounts) with a hands-on, owner mindset in a construction-tech context. No formal quota; compensation shown as salary.

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FursaFursa
Agave
Agave
5 months ago

Founding Account/Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join a fast-growing, early-stage B2B SaaS startup as its first dedicated customer success hire. You’ll own retention, expansion, and CS strategy, build processes, and provide cross-functional product input while reporting to the CEO. Scale ARR by renewing and expanding a large customer base (475+ accounts) with a hands-on, owner mindset in a construction-tech context. No formal quota; compensation shown as salary.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Retention + renewal: drive on-time renewals, monitor account health, identify churn risks, and execute retention strategies.
  • •Customer escalations: act as front line for unhappy customers, coordinate with Engineering and Product to resolve issues quickly, and convert detractors to promoters.
  • •Expansion + growth: identify and close expansion opportunities with existing customers, and manage processes to support 475+ accounts.
  • •Customer advocacy: run QBRs with key accounts to review ROI, gather feedback, and advocate for customer needs with Engineering and Product teams.
  • •Cross-team work: join weekly sprint planning with Engineering to represent customer priorities.

Pay and Benefits

Salary: USD 115,000 - 165,000 annually
Perks:Health Insurance401kRelocationGym MembershipVisa

Key Requirements

  • •3+ years of account management experience in a B2B SaaS company, including managing a book of $1M+ ARR
Experience:B2b SaaSConstruction tech
Skills:OwnershipEmpathyCommunicationNegotiationProblem-solving

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agave
Agave operates a talent platform that connects companies with vetted software engineers and product teams for remote, contract, and full-time engagements, streamlining hiring and team scaling with curated matching and onboarding support.
Industry: Recruitment Agencies
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