Probably Genetic

1 month ago

Forward Deployed Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Forward Deployed Product Manager responsible for end-to-end post-sale relationships with biopharma partners, translating customer needs into product improvements. You’ll manage backlogs, deliver data-driven insights, collaborate with BD and engineering, and shape customer-facing product strategy, including AI-assisted tooling, to drive retention, renewal, and expansion in healthcare data platforms.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
•Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues
•Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap
•Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives
•Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer

Pay and Benefits

Salary: USD 155,000 - 195,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kFsaTherapy

Key Requirements

•5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role — ideally in a biopharma, healthtech, or data-driven B2B environment
•Strong data fluency — comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support
•Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations
•Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries
•AI native — you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support

Experience:5+ yearsHealthcareBiopharmaData-driven

Skills:SQLPythonData visualizationPresentationsDashboarding

Tech Stack:SQLPythonAIBIDashboards

Company Brief

Probably Genetic

Probably Genetic uses AI and clinical-grade genetic testing to help undiagnosed rare-disease patients get faster diagnoses, partnering with patient groups and drug developers to run sponsored testing programs and connect patients to treatments and trials.

Industry: Diagnostics

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 5.0

Website LinkedIn Glassdoor

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Probably Genetic

1 month ago

Forward Deployed Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
•Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues
•Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap
•Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives
•Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer

Pay and Benefits

Salary: USD 155,000 - 195,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kFsaTherapy

Key Requirements

•5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role — ideally in a biopharma, healthtech, or data-driven B2B environment
•Strong data fluency — comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support
•Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations
•Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries
•AI native — you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support

Experience:5+ yearsHealthcareBiopharmaData-driven

Skills:SQLPythonData visualizationPresentationsDashboarding

Tech Stack:SQLPythonAIBIDashboards

Company Brief

Probably Genetic

Industry: Diagnostics

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 5.0

Website LinkedIn Glassdoor