Stage Experience Lead - Full Time

Sephora
Toronto
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Influencing","Team building","Coaching","Client service"]

Lead Sephora’s selling floor execution within a specific store area, ensuring all on-stage cast follow the selling model and deliver outstanding client service. Own timely client feedback response, partner with leadership to address client issues, and support training for World selling cast using client interactive technology. Help drive goals through in-store event support and coach performance within the assigned area through regular check-ins.

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FursaFursa
Sephora
Sephora
2 days ago

Stage Experience Lead - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead Sephora’s selling floor execution within a specific store area, ensuring all on-stage cast follow the selling model and deliver outstanding client service. Own timely client feedback response, partner with leadership to address client issues, and support training for World selling cast using client interactive technology. Help drive goals through in-store event support and coach performance within the assigned area through regular check-ins.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales floor departments within a specific Sephora location (e.g., Beauty, Skincare, Fragrance & Haircare or a combination).
  • •Ensure all on-stage cast properly execute Sephora’s selling model and provide outstanding client service.
  • •Support timely responses to client feedback and partner with leadership to action client-related issues via feedback tools or direct client input.
  • •Support training for World selling cast on Client Interactive Technology and ensure cast are properly trained.
  • •Support in-store events as needed and coach performance management situations within the assigned area, delivering timely feedback.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1–3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communication skills with the ability to influence partners at all levels.
  • •Proven ability to create and attract talented store leaders who can train and develop cast to drive sales and deliver client service.
  • •Support the timely response to client feedback per department.
  • •Be able to coach and participate in regular performance check-ins with direct reports.
Experience:1-3 yearsRetailClient serviceStore leadership
Skills:CommunicationInfluencingTeam buildingCoachingClient service
Tech Stack:Client interactive technology

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn