Business Development Account Representative

Carpenter Technology
Reading, Raleigh
Workplace: OnsiteFull timeFunction: Business Development & PartnershipsEducation: high_schoolSkills: ["Problem-solving","Communication","Active listening","Organization","Teamwork"]

Own day-to-day support and total account management for assigned customers by understanding needs, assessing requirements, and helping resolve issues related to scheduling, planning, inventory, pricing, forecasts, and specifications. Build and maintain relationships across internal teams to expedite solutions, maintain customer documentation, run account reporting (including data warehouse outputs), and make proactive outreach to support selling and service strategies.

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Carpenter Technology
Carpenter Technology
5 days ago

Business Development Account Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Own day-to-day support and total account management for assigned customers by understanding needs, assessing requirements, and helping resolve issues related to scheduling, planning, inventory, pricing, forecasts, and specifications. Build and maintain relationships across internal teams to expedite solutions, maintain customer documentation, run account reporting (including data warehouse outputs), and make proactive outreach to support selling and service strategies.
Location: Reading, Raleigh
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Mid level

Key Responsibilities

  • •Serve as the liaison between customers and Carpenter to provide overall support and total account management, including diagnosing issues and identifying solutions.
  • •Own accountability for daily processes for assigned accounts, including daily review of activity reports/message queue and taking appropriate action.
  • •Develop and maintain customer-specific account documentation and initiate proactive calls to new and existing accounts to support selling and service strategies.
  • •Coordinate with internal departments to resolve customer problems involving scheduling/planning, inventory, technical requirements, contract review, pricing, and logistics.
  • •Participate in training and transactional improvement projects focused on cost reduction, productivity improvement, and customer satisfaction.

Pay and Benefits

Perks:Life InsuranceHealth InsuranceDentalVision401k

Key Requirements

  • •High school diploma required; prefer a two- or four-year degree from an accredited institution.
  • •Minimal experience required; prefer two or more years of customer account management experience.
  • •Proficiency with computer tools including internet navigation/research and Microsoft Office (Word, Excel, PowerPoint).
  • •Ability to create and maintain customer-specific account documentation and provide accurate responses to customer needs.
  • •Demonstrated planning and organizing skills to prioritize work and meet agreed deadlines.
Experience:Customer account management
Education:High School
Skills:Problem-solvingCommunicationActive listeningOrganizationTeamwork
Tech Stack:Microsoft OfficeWordExcelPowerPointData WarehouseDatabasesMainframe applicationsEDIMessage queueOrder entryReporting

Company Brief

Carpenter Technology
Develops and manufactures specialty metals and engineered materials used in aerospace, defense, medical, energy, and industrial applications. The company focuses on high-performance alloys, additive manufacturing materials, and precision components.
Industry: Materials Science
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Reading, United States
Founded: 1889
WebsiteLinkedIn