IT Service Management Manager (Incident, Problem Management and Governance) / Associate Director

Own and embed a consistent IT Service Management operating model across CTO platforms, aligned to the wider Service Management function. Standardize incident, problem, change, resilience, and service reporting processes and controls across engineering and platform teams. Provide governance and constructive challenge to improve operational rigor, reduce risk, and raise service quality, including leading incident/problem uplift, resilience improvements, and post-incident reviews. Use data to prioritize improvements and support executive reporting.