Technical Account Manager - Singapore

Fortinet
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-10 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Collaboration","Independent judgment"]

Serve as the primary technical point of contact for dedicated customer accounts, providing technical solutions to resolve issues. Manage and prioritize customer incidents and support requests, reproduce customer environments using lab equipment, and coordinate with R&D to address product problems. Create and maintain technical documentation, bulletins, and best-practice deployment/troubleshooting methodologies, and keep accounts updated on new releases and features.

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FursaFursa
Fortinet
Fortinet
22 hours ago

Technical Account Manager - Singapore

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for dedicated customer accounts, providing technical solutions to resolve issues. Manage and prioritize customer incidents and support requests, reproduce customer environments using lab equipment, and coordinate with R&D to address product problems. Create and maintain technical documentation, bulletins, and best-practice deployment/troubleshooting methodologies, and keep accounts updated on new releases and features.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for the dedicated account.
  • •Provide technical solutions and manage/prioritize customer issues to ensure timely resolution.
  • •Reproduce customer environments on lab equipment and follow up with R&D to resolve product issues.
  • •Track, maintain, and resolve incident reports and customer support requests.
  • •Create and update technical documentation, bulletins, and deployment/troubleshooting methodologies; provide guidance on new releases and features.
Travel: Low travel

Key Requirements

  • •At least 6-10 years’ experience in a technical support role in a networking/security company.
  • •Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
  • •Hands-on security experience including firewalls, endpoint protection, IPSec VPN, RADIUS/LDAP authentication, and UTM technologies.
  • •Administrator-level working knowledge of Windows, Linux, or Unix (advantage).
  • •Prefer CCNA, CCNP, CCIE and/or CISSP certifications; bachelor’s degree in Computer Science/Software Engineering (or equivalent) is desirable.
Experience:6-10 yearsNetworkingCybersecuritySecurity productsTechnical support
Education:Bachelor's in Computer Science or Software Engineering
Skills:TroubleshootingProblem-solvingCommunicationCollaborationIndependent judgment
Certifications:CCNACCNPCCIECISSP
Tech Stack:TCP/IPRoutingSwitchingFirewallsEndpoint protectionIPSec VPNRADIUSLDAPUTMWindowsLinuxUnixSQLWireless access pointWeb application security

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn