Junior ICT Operator with French/IT Operations Specialist with French (24/7) (Bydgoszcz, PL)

Atos
Poland
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Customer service","Prioritization"]

Monitor and support IT operations in a 24/7 environment, supervising batch processing and using VTOM to identify and troubleshoot operational incidents. Escalate issues via defined procedures and SLA requirements, and handle operational requests by following established processes and documentation. Communicate with French-speaking clients to provide regular status updates and collaborate with technical support teams to resolve issues.

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Atos
Atos
1 day ago

Junior ICT Operator with French/IT Operations Specialist with French (24/7) (Bydgoszcz, PL)

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Last checked: 9 hours agoStatus: Live

Job Summary

Monitor and support IT operations in a 24/7 environment, supervising batch processing and using VTOM to identify and troubleshoot operational incidents. Escalate issues via defined procedures and SLA requirements, and handle operational requests by following established processes and documentation. Communicate with French-speaking clients to provide regular status updates and collaborate with technical support teams to resolve issues.
Location: Poland
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Monitor and support IT operations in a 24/7 environment.
  • •Supervise batch processing activities using VTOM.
  • •Identify, analyse, and perform first-level troubleshooting of operational incidents.
  • •Escalate issues according to defined procedures and SLA requirements.
  • •Communicate with French-speaking clients, handle operational requests, and collaborate with technical support teams.

Key Requirements

  • •Working knowledge of VTOM, including job monitoring, failure identification, and first-level troubleshooting.
  • •Practical knowledge of Linux and Windows operating systems.
  • •French language proficiency at C1 level or higher.
  • •Ability to work a 24/7 shift model, including nights, weekends, and public holidays.
  • •Strong communication and customer service skills with the ability to prioritize and escalate issues.
Experience:IT operations
Skills:CommunicationCustomer servicePrioritization
Certifications:ITIL Foundation
Languages:FrenchEnglish
Tech Stack:VTOMLinuxWindowsBashPowerShellITSMITIL

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn