Remote Customer Service Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Attention to detail","Data entry","Prioritization","Patience","Empathy","Customer-centric mindset"]

Serve as the first point of contact for customers by handling inquiries over phone and email with professionalism. Diagnose customer needs, provide accurate information through product knowledge, and resolve issues or escalate complex cases to management. Keep detailed records in the customer management system, and coordinate dispatching of vehicles and personnel to customer sites based on urgency and availability. Maintain a positive, customer-first experience throughout.

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FursaFursa
Qureos
Qureos
1 day ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact for customers by handling inquiries over phone and email with professionalism. Diagnose customer needs, provide accurate information through product knowledge, and resolve issues or escalate complex cases to management. Keep detailed records in the customer management system, and coordinate dispatching of vehicles and personnel to customer sites based on urgency and availability. Maintain a positive, customer-first experience throughout.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interact with customers via phone and email to address inquiries and provide service assistance.
  • •Identify and analyze customer needs, offering solutions and escalating complex issues to management.
  • •Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.
  • •Dispatch vehicles and coordinate personnel to meet customer requests based on location, urgency, and availability.
  • •Develop product and door service knowledge to provide accurate information to customers.

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

  • •High school diploma or equivalent; AA/BA preferred.
  • •1–3 years of customer service experience (administrative background preferred).
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and decision-making abilities with attention to detail for accurate data entry.
  • •Ability to work in a fast-paced environment and prioritize tasks with patience and empathy.
Experience:1-3 years
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingAttention to detailData entryPrioritizationPatienceEmpathyCustomer-centric mindset

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn