Customer Account Executive

Ironclad
San Francisco
Workplace: HybridFull timeUSD 160,000 - 230,000 annuallyFunction: SalesExperience: 2-5 yearsSkills: ["Communication","Collaboration","Negotiation","Ownership","Adaptability"]

Customer Account Executive at Ironclad responsible for managing a book of business, driving expansion and retention, executing full sales lifecycle, and collaborating across Success, Implementation, Support, and Product teams to maximize customer value and achieve revenue targets.

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FursaFursa
Ironclad
Ironclad
5 months ago

Customer Account Executive

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Last checked: 2 hours agoStatus: Live

Job Summary

Customer Account Executive at Ironclad responsible for managing a book of business, driving expansion and retention, executing full sales lifecycle, and collaborating across Success, Implementation, Support, and Product teams to maximize customer value and achieve revenue targets.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.
  • •Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.
  • •Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success.
  • •Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.
  • •Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

Pay and Benefits

Salary: USD 160,000 - 230,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityWellness StipendCell Phone

Key Requirements

  • •2-5 years of new business sales or account management experience, ideally in B2B SaaS
  • •Sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own
  • •Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business
  • •Excellent communication skills, and persistent follow through on commitments to our customers
  • •Self-sufficient with a strong internal sense of urgency and willingness to iterate selling style as needed
Experience:2-5 yearsSaaSB2bSales
Skills:CommunicationCollaborationNegotiationOwnershipAdaptability
Languages:English

Company Brief

Ironclad
Provides a contract lifecycle management platform that automates contract creation, negotiation, approval, and analytics for legal and business teams. Integrates with enterprise systems to streamline contracting workflows and reduce legal bottlenecks.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn