Team Lead, Market Operations - Bronx NY

Carvana
United States
Workplace: OnsiteFull timeUSD 65,000 - 75,000Function: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Strategic planning","Coaching"]

Lead daily operations for a local Carvana market hub in the Bronx, overseeing market launch, logistics, branding, and ongoing success. Manage and develop a team of Customer Advocates through hiring, onboarding, training, coaching, performance check-ins, and goal setting. Monitor and present regular reports to upper management, jump in alongside the team to support customers, and proactively address complex customer-facing issues while driving a consistently high-quality customer experience.

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FursaFursa
Carvana
Carvana
2 days ago

Team Lead, Market Operations - Bronx NY

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead daily operations for a local Carvana market hub in the Bronx, overseeing market launch, logistics, branding, and ongoing success. Manage and develop a team of Customer Advocates through hiring, onboarding, training, coaching, performance check-ins, and goal setting. Monitor and present regular reports to upper management, jump in alongside the team to support customers, and proactively address complex customer-facing issues while driving a consistently high-quality customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, owning market success across launch, operations, logistics, team engagement, and effectiveness.
  • •Help interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance for success.
  • •Actively develop the team through feedback, performance check-ins, and setting goals to improve skills and performance.
  • •Generate and monitor regular reports and present them to upper management.
  • •Serve as a go-to expert and help handle complex, sensitive customer-facing issues while driving strong customer experience.

Pay and Benefits

Salary: USD 65,000 - 75,000
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement while guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills with the ability to diagnose and solve problems while maintaining a strong customer experience.
Experience:5+ yearsCustomer serviceLogistics
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingStrategic planningCoaching
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn