Service Specialist Schadenaufnahme Motor Frankfurt (m/w/d)

Zurich Insurance
Frankfurt
Full timeFunction: Solutions Engineering & Sales EngineeringEducation: certificationSkills: ["Communication","Empathy","Service mindset","Teamwork"]

Manage motor claims intake for customers in Frankfurt by making coverage and liability decisions within delegated authority and initiating next steps in the claims process. Coordinate and communicate with service providers and internal experts such as workshops, assessors/regulation, glass partners, and rental car partners to ensure customer satisfaction and cost-effective handling. Perform initial damage calculations using tools and determine when to involve specialist organizations or claims regulators, including maintaining customer data and standardized process execution.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
3 hours ago

Service Specialist Schadenaufnahme Motor Frankfurt (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage motor claims intake for customers in Frankfurt by making coverage and liability decisions within delegated authority and initiating next steps in the claims process. Coordinate and communicate with service providers and internal experts such as workshops, assessors/regulation, glass partners, and rental car partners to ensure customer satisfaction and cost-effective handling. Perform initial damage calculations using tools and determine when to involve specialist organizations or claims regulators, including maintaining customer data and standardized process execution.
Location: Frankfurt
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make liability and coverage decisions within delegated authority and initiate next steps in the motor claims handling process.
  • •Coordinate and mediate service providers and collaborate with partners across workshop, assessors/regulation, glass cooperation, and rental cars.
  • •Use technical tools to perform initial damage calculations and decide when to involve the specialist assessors or claims regulators.
  • •Offer customers lump-sum settlements for predefined claim cases within personal authority and ensure a timely, transparent outcome.
  • •Maintain customer data and complete standardized processes reliably as part of daily work.

Pay and Benefits

Perks:Learning BudgetGym MembershipEquity

Key Requirements

  • •Strong communication skills and empathy when working with customers.
  • •Pronounced service mindset, teamwork, and reliable coverage of service hours from 08:00 to 18:00 with the team.
  • •Experience mediating service offerings and services by phone.
  • •Ideally experience in registering/recording claims.
  • •Completed training/education and ideally initial customer and service experience.
Education:Certification / Diploma
Skills:CommunicationEmpathyService mindsetTeamwork

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn