Lady / Gentleman in Red - Guest Relation (w/m/d)

Kempinski
Germany
Workplace: OnsiteContractFunction: OtherEducation: professionalSkills: ["Communication","Customer service","Organisation","Attention to detail"]

Brand Ambassador role at Hotel Adlon Kempinski Berlin, delivering authentic, heartfelt guest interactions and high-quality service. Manage VIP knowledge, guest profiles, and proactive guest treatments, while guiding guests with hotel information and coordinating with many hotel departments to create memorable stays.

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Kempinski
Kempinski
2 years ago

Lady / Gentleman in Red - Guest Relation (w/m/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 minutes agoStatus: Live

Job Summary

Brand Ambassador role at Hotel Adlon Kempinski Berlin, delivering authentic, heartfelt guest interactions and high-quality service. Manage VIP knowledge, guest profiles, and proactive guest treatments, while guiding guests with hotel information and coordinating with many hotel departments to create memorable stays.
Location: Germany
Workplace: Onsite
Employment Type: Contract

Key Responsibilities

  • •Wissen über VIPs, Veranstaltungen und spezielle Events im Haus
  • •Bearbeitung von Gästeprofilen und proaktivem Arrangieren von Treatments und Aufmerksamkeiten
  • •Versorgung der Gäste mit allgemeiner Information über das Hotel, interne Angebote und Wegweisung
  • •Bearbeitung von Gastbeschwerden und Gastanfragen
  • •Enge Kommunikation mit vielen Abteilungen des Hauses

Pay and Benefits

Perks:Staff DiscountCorporate Benefits

Key Requirements

  • •Abgeschlossene Berufsausbildung in der Hotellerie sowie erste Berufserfahrung in einer vergleichbaren Position
  • •Gutes Gespür für Qualität, Blick fürs Detail
  • •Gepflegtes Erscheinungsbild, Organisationstalent und selbständige Arbeitsweise
  • •Fließend Deutsch und Englisch, weitere Fremdsprachen von Vorteil
Education:Professional (JD, MD, etc.)
Skills:CommunicationCustomer serviceOrganisationAttention to detail
Languages:GermanEnglish

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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