Security Managed Services Engineer (L2)

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Communication","Planning","Client focus","Ability to work under pressure","Adaptability"]

Monitor and support clients’ security infrastructures to keep systems operational by handling tickets and incidents within SLA. Investigate and resolve technical problems, update work queues, and execute changes with proper approvals. Collaborate with automation teams to optimize and automate routine tasks, assist with L1 triage and escalation, and audit tickets to improve quality. Contribute to trend analysis, change management, and maintenance documentation and compliance.

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FursaFursa
NTT
NTT
2 weeks ago

Security Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Monitor and support clients’ security infrastructures to keep systems operational by handling tickets and incidents within SLA. Investigate and resolve technical problems, update work queues, and execute changes with proper approvals. Collaborate with automation teams to optimize and automate routine tasks, assist with L1 triage and escalation, and audit tickets to improve quality. Contribute to trend analysis, change management, and maintenance documentation and compliance.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor security infrastructure and ensure clients’ systems remain operational.
  • •Handle client requests/tickets by investigating and resolving incidents and problems within SLA.
  • •Manage work queues, update tickets with resolution actions, and log incidents promptly.
  • •Assist with initial client escalations by triaging and troubleshooting alongside L1 Security Engineers.
  • •Support change management through responsible change execution, risk/mitigation flagging, and proper documentation/compliance.

Key Requirements

  • •Experience in managed services handling security infrastructure and working knowledge of ticketing tools (preferably ServiceNow).
  • •Proficiency in active listening, including paraphrasing and probing for additional information.
  • •Excellent planning skills to anticipate and adjust to changing circumstances.
  • •Strong communication ability across different cultures and social groups.
  • •Bachelor’s degree in IT/Computing or equivalent qualification, or relevant work experience.
Education:Bachelor's
Skills:Active listeningCommunicationPlanningClient focusAbility to work under pressureAdaptability
Tech Stack:ServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn