1 day ago

Senior Data Analyst (Hybrid - Madison or Austin)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own analytics for Zendesk’s Foundation Insights team, turning engineering, product, and operational data into trusted metrics, self-service dashboards, and leader-ready analyses. Develop SQL and dbt models, define standardized metric semantics (including DORA and reliability/cost measures), and investigate anomalies to drive root-cause insights. Work across Snowflake and Airflow with integrations from APIs, and communicate findings through quantitative analysis and clear documentation.

Location: Madison, Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Develop SQL queries and dbt models to transform engineering and operational data into trusted, analysis-ready models.
•Build and maintain self-service dashboards and reports for engineering productivity, AI adoption, reliability, and cost metrics.
•Define and standardize engineering metrics by owning metric semantics and ensuring valid comparisons across teams.
•Measure platform adoption, AI tool usage, and ROI, and communicate insights through quantitative analysis and qualitative storytelling.
•Implement data quality tests and monitoring (e.g., dbt tests, Monte Carlo) and integrate API/third-party data into Snowflake for analytics and AI enrichment.

Pay and Benefits

Salary: USD 151,000 - 227,000 annually

Key Requirements

•3+ years of experience in the analytics/data space delivering analyses and metrics that drive decisions.
•Proficiency in SQL for complex queries and transforming data into analysis-ready models.
•Hands-on experience with dbt (or ability to ramp quickly).
•Experience with dashboarding/BI tools such as Tableau or Looker.
•Experience with a cloud data warehouse such as Snowflake, BigQuery, Redshift, or Databricks.

Experience:3+ yearsAnalyticsData spaceEngineering productivityAI adoptionEngineering and product development

Skills:Self-starterAnalytical mindsetCross-functional communicationDetail-orientedProblem solving

Tech Stack:SQLDbtTableauLookerSnowflakeBigQueryRedshiftDatabricksAirflowGitHubAPIsClaudeCodexMCPPythonAWSGCPMonte CarloCI/CDCI

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

1 day ago

Senior Data Analyst (Hybrid - Madison or Austin)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Madison, Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Develop SQL queries and dbt models to transform engineering and operational data into trusted, analysis-ready models.
•Build and maintain self-service dashboards and reports for engineering productivity, AI adoption, reliability, and cost metrics.
•Define and standardize engineering metrics by owning metric semantics and ensuring valid comparisons across teams.
•Measure platform adoption, AI tool usage, and ROI, and communicate insights through quantitative analysis and qualitative storytelling.
•Implement data quality tests and monitoring (e.g., dbt tests, Monte Carlo) and integrate API/third-party data into Snowflake for analytics and AI enrichment.

Pay and Benefits

Salary: USD 151,000 - 227,000 annually

Key Requirements

•3+ years of experience in the analytics/data space delivering analyses and metrics that drive decisions.
•Proficiency in SQL for complex queries and transforming data into analysis-ready models.
•Hands-on experience with dbt (or ability to ramp quickly).
•Experience with dashboarding/BI tools such as Tableau or Looker.
•Experience with a cloud data warehouse such as Snowflake, BigQuery, Redshift, or Databricks.

Experience:3+ yearsAnalyticsData spaceEngineering productivityAI adoptionEngineering and product development

Skills:Self-starterAnalytical mindsetCross-functional communicationDetail-orientedProblem solving

Tech Stack:SQLDbtTableauLookerSnowflakeBigQueryRedshiftDatabricksAirflowGitHubAPIsClaudeCodexMCPPythonAWSGCPMonte CarloCI/CDCI

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor