Boutique Technical Advisor

Audemars Piguet
Sydney
Workplace: OnsiteFull timeFunction: SalesExperience: 5+ yearsSkills: ["Client-centric","Communication","Organizational skills","Attention to detail","Coaching/knowledge sharing"]

Elevate the client experience in a boutique by serving as a trusted technical reference across the full after-sales journey. Provide clear guidance on products, repairs, and services; perform technical assessments; manage after-sales requests from intake to follow-up; and ensure accurate documentation and consistent client communication. Build long-term trust through expert watchmaking knowledge, support colleagues with coaching and knowledge sharing, and collaborate closely with Customer Service teams to strengthen client relationships.

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Audemars Piguet
Audemars Piguet
1 month ago

Boutique Technical Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Elevate the client experience in a boutique by serving as a trusted technical reference across the full after-sales journey. Provide clear guidance on products, repairs, and services; perform technical assessments; manage after-sales requests from intake to follow-up; and ensure accurate documentation and consistent client communication. Build long-term trust through expert watchmaking knowledge, support colleagues with coaching and knowledge sharing, and collaborate closely with Customer Service teams to strengthen client relationships.
Location: Sydney
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Act as a trusted technical advisor to clients, providing guidance on products, repairs, and after-sales services
  • •Perform technical assessments and recommend service solutions with effective expectation management
  • •Manage after-sales requests from intake to follow-up, ensuring accurate documentation and timely communication
  • •Monitor and manage the after-sales pipeline in close collaboration with Customer Service teams
  • •Support colleagues as the boutique’s technical reference and deliver coaching and knowledge sharing on watchmaking, complications, and services

Key Requirements

  • •Minimum 5 years of experience in a technical, after-sales, or luxury client service environment
  • •Strong understanding of watchmaking principles, mechanical timepieces, and after-sales processes (or ability to develop this expertise)
  • •Ability to clearly communicate complex technical information in a client-friendly way
  • •Strong client-centric mindset with a passion for exceptional service experiences
  • •Experience managing after-sales cases, technical documentation, or repair follow-up processes
Experience:5+ yearsLuxuryAfter-salesWatchmaking
Skills:Client-centricCommunicationOrganizational skillsAttention to detailCoaching/knowledge sharing
Languages:English
Tech Stack:CRM systemsRetail tools

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn