Boutique Technical Advisor

Elevate the client experience in a boutique by serving as a trusted technical reference across the full after-sales journey. Provide clear guidance on products, repairs, and services; perform technical assessments; manage after-sales requests from intake to follow-up; and ensure accurate documentation and consistent client communication. Build long-term trust through expert watchmaking knowledge, support colleagues with coaching and knowledge sharing, and collaborate closely with Customer Service teams to strengthen client relationships.