Assistant - Customer Relations Job

National Bank of Fujairah
Fujairah
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-3 yearsEducation: bachelorsSkills: ["Customer focus","Communication","Collaboration","Results orientation","Agility and innovation"]

Welcome and attend customers at the Fujairah branch, direct them to the right locations/workstations, and provide express customer service by processing applications and entering requests for authorization of security items. Deliver timely, accurate service aligned with agreed standards, handle branch telephone calls, prepare requested reports/statistics, and provide on-the-job training to colleagues. Support cross-selling referrals to the OCR and safeguard security items such as cheque books and returned cheques.

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FursaFursa
National Bank of Fujairah
National Bank of Fujairah
1 day ago

Assistant - Customer Relations Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Welcome and attend customers at the Fujairah branch, direct them to the right locations/workstations, and provide express customer service by processing applications and entering requests for authorization of security items. Deliver timely, accurate service aligned with agreed standards, handle branch telephone calls, prepare requested reports/statistics, and provide on-the-job training to colleagues. Support cross-selling referrals to the OCR and safeguard security items such as cheque books and returned cheques.
Location: Fujairah
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Welcome and attend customers, guiding them to the appropriate location/work station and providing express service.
  • •Process customer requests by receiving applications and inputting requests in the system for authorization for security items.
  • •Provide customer service support to achieve timely and accurate completion of work in line with procedures and service standards.
  • •Respond to branch telephone calls and handle customer interactions promptly and courteously.
  • •Safeguard security items (e.g., cheque books, returned cheques) and refer high-profile/wealth customers to the OCR for further cross-selling.

Key Requirements

  • •Bachelors degree or equivalent in a business-related field (Commerce preferred).
  • •1 to 3 years of work experience in another financial institution would be preferred.
  • •Ability to provide prompt, courteous responses to internal and external customers with adequate clarification.
  • •Basic competencies in retail banking customer service, sales, product knowledge, and compliance.
  • •Ability to prepare reports/statistics requested by line management and provide on-the-job training to colleagues upon request.
Experience:1-3 yearsFinancial servicesRetail banking
Education:Bachelor's in Commerce or business-related field
Skills:Customer focusCommunicationCollaborationResults orientationAgility and innovation
Tech Stack:Core and Regulatory Banking Systems

Eligibility

Nationality:National Only

Company Brief

National Bank of Fujairah
Provides corporate and retail banking services in the United Arab Emirates, including accounts, lending, trade finance, treasury, and digital banking solutions. Serves businesses and individual customers through a network focused on the Fujairah and broader UAE market.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Fujairah, United Arab Emirates
Founded: 1982
WebsiteLinkedIn