Customer Support Representative

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Customer service attitude","Attention to details","Punctuality","Problem solving"]

Provide commercial customer support for a portfolio of project customers, partnering with internal teams to respond via email, phone, chat, and case management tools. Handle inquiries, order management (entry, price checking, clearing), complaint resolution, and coordinate delivery and billing across multiple product lines. Support pre- and post-sales service needs such as order status, repairs/calibration requests, product changes or returns, invoicing, and contract/lease administration, while resolving issues using Eaton policies.

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Eaton
Eaton
6 days ago

Customer Support Representative

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Last checked: 8 hours agoStatus: Live

Job Summary

Provide commercial customer support for a portfolio of project customers, partnering with internal teams to respond via email, phone, chat, and case management tools. Handle inquiries, order management (entry, price checking, clearing), complaint resolution, and coordinate delivery and billing across multiple product lines. Support pre- and post-sales service needs such as order status, repairs/calibration requests, product changes or returns, invoicing, and contract/lease administration, while resolving issues using Eaton policies.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Interface with customers and internal parties via email, phone, chat, and case management tools.
  • •Handle customer and internal inquiries and provide pre-sales or post-sales support service functions.
  • •Manage orders including order entry, price checking, and order clearing compliant with Eaton policies.
  • •Coordinate delivery and billing for multiple product lines and sequencing to fulfill external customer project needs.
  • •Support sales functions across EMEA with end-to-end order status management, repair/calibration requests, product changes/returns, accounts receivable collections, invoicing, and contract/lease administration.

Pay and Benefits

Perks:Health InsuranceRetirement SavingsWellness StipendFlexible WorkLearning Budget

Key Requirements

  • •Bachelor’s degree (BSC/BA).
  • •1-3 years of experience in customer support.
  • •Close to native English language knowledge.
  • •Basic MS Office skills.
  • •SAP/Oracle knowledge or case management tool knowledge is an advantage.
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationCustomer service attitudeAttention to detailsPunctualityProblem solving
Languages:English
Tech Stack:MS OfficeSAPOracleCase management tool

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn