Customer Onboarding Agent

Delivery Hero
Greece
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking","Teamwork","Adaptability","Multitasking","Critical thinking"]

Conduct KYC/KYB due diligence for merchants across assigned markets, monitoring end-to-end onboarding, ongoing reviews, and remediation. Validate legal entities, ownership structures, and supporting documents, identify risk indicators, and ensure compliance with regulatory and internal requirements. Perform quality checks, collect/analyze data to generate reports, and escalate cases requiring additional review while following secure communication and sensitive-information handling procedures.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Customer Onboarding Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 42 minutes agoStatus: Live

Job Summary

Conduct KYC/KYB due diligence for merchants across assigned markets, monitoring end-to-end onboarding, ongoing reviews, and remediation. Validate legal entities, ownership structures, and supporting documents, identify risk indicators, and ensure compliance with regulatory and internal requirements. Perform quality checks, collect/analyze data to generate reports, and escalate cases requiring additional review while following secure communication and sensitive-information handling procedures.
Location: Greece
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Monitor the end-to-end KYC/KYB process across assigned markets, including onboarding, ongoing reviews, and remediation activities.
  • •Review and validate customer documents and information (legal entities, business information, ownership structures, associated individuals) and conduct background checks.
  • •Identify potential risk indicators and ensure customers meet applicable regulatory and internal compliance requirements.
  • •Perform quality checks, collect/analyze key information, draw statistics, and develop reports to generate analyses and insights.
  • •Handle sensitive information confidentially and securely, follow communication procedures, and escalate cases requiring additional review.

Pay and Benefits

Perks:Health InsuranceLife InsuranceLearning BudgetMeal AllowanceGym Membership

Key Requirements

  • •1-3 years of experience in customer onboarding, ideally KYC-related.
  • •Strong verbal and written communication skills.
  • •Problem-solving and analytical skills to assess cases, identify gaps, and determine next steps.
  • •Team player with adaptability to evolving processes and priorities.
  • •Fluency in Greek and English is required; German is a plus; bachelor’s degree ideally in Finance, Law, or related field.
Experience:1-3 yearsKYCCustomer onboarding
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical thinkingTeamworkAdaptabilityMultitaskingCritical thinking
Languages:GreekEnglishGerman

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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