Client Contact Consultant, Fixed Term, E-Commerce

Support the Hermès E-Commerce team in a temporary fixed-term 6-month role, serving as the primary client contact across phone, email, and digital platforms within the Client Contact Centre. Resolve enquiries, manage order tracking, deliveries, returns, and claims with defined service standards and SLAs. Handle end-to-end order workflows and back-office tasks, coordinate shipments with stakeholders, and contribute reporting and continuous improvement initiatives.