Account Manager, Enterprise

Airwallex
Shanghai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Time management","Relationship management","Stakeholder management"]

Drive strategic relationships with enterprise clients, identify upsell opportunities, and coordinate cross-functional teams to deliver Airwallex solutions. Lead business reviews, educate customers on product capabilities, and ensure regulatory compliance while optimizing the customer journey and managing expectations across a fast-paced, global financial platform.

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Airwallex
Airwallex
1 year ago

Account Manager, Enterprise

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive strategic relationships with enterprise clients, identify upsell opportunities, and coordinate cross-functional teams to deliver Airwallex solutions. Lead business reviews, educate customers on product capabilities, and ensure regulatory compliance while optimizing the customer journey and managing expectations across a fast-paced, global financial platform.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be responsible for Enterprise level accounts' relationship maintenance. You need to identify upsell opportunities and collaborate with other teams to monitor accounts’ healthy status.
  • •Manage customer day to day queries and issues to successful resolution, engaging internal or external stakeholders as needed.
  • •Lead Monthly/Quarterly Business Review with clients, providing data analysis, optimization recommendations, and product promotion.
  • •Educate customers on Airwallex products, manage expectations, and identify opportunities to improve the customer journey and processes.
  • •Comply with all regulation, policies and standards, contributing to an effective risk culture.

Key Requirements

  • •Experience of managing customer relationships and improving customer user experience.
  • •3+ years’ experience of working within a B2B customer facing environment in the Financial industry or software solution industry.
  • •Experience of payment industry is a big plus.
  • •Clear and positive communication, both written and verbal, in English and Mandarin.
  • •Ability to develop, maintain and leverage internal and external networks to work on customer issues at all levels across customers, peers and other teams in Airwallex.
Experience:PaymentsFinancial servicesEnterprise software
Skills:CommunicationProblem-solvingTime managementRelationship managementStakeholder management
Languages:EnglishMandarin

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor