Qureos

1 day ago

Remote WFH Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the first point of contact for users via live chat, delivering timely, professional, and courteous support. Provide accurate information about Phi International’s projects and services, troubleshoot and resolve user questions, and escalate complex issues while staying accountable until resolution. Maintain detailed records in the system, contribute feedback to improve support processes, and uphold a compassionate, mission-aligned communication style.

Location: Atlanta

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage users via live chat in a timely, professional, and courteous manner.
•Provide accurate information and assistance regarding Phi International’s projects, initiatives, and services.
•Troubleshoot and resolve user queries while demonstrating strong problem-solving and user satisfaction focus.
•Escalate complex issues to internal teams while maintaining ownership of the user interaction until resolution.
•Maintain detailed records of user communications and contribute feedback to continuously improve support processes.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Proven experience in a customer support, live chat, or client service role.
•Exceptional written communication skills with a strong command of English and attention to detail.
•Ability to work independently and manage time effectively in a remote environment.
•Strong technical aptitude using digital communication tools and CRM software.
•A patient, empathetic, solution-oriented mindset; interest in health, wellness, and community development is desirable.

Experience:Healthcare

Skills:CommunicationEmpathyProblem-solvingTime managementCustomer focus

Languages:English

Tech Stack:Live chatCRM softwareDigital communication tools

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 day ago

Remote WFH Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage users via live chat in a timely, professional, and courteous manner.
•Provide accurate information and assistance regarding Phi International’s projects, initiatives, and services.
•Troubleshoot and resolve user queries while demonstrating strong problem-solving and user satisfaction focus.
•Escalate complex issues to internal teams while maintaining ownership of the user interaction until resolution.
•Maintain detailed records of user communications and contribute feedback to continuously improve support processes.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Proven experience in a customer support, live chat, or client service role.
•Exceptional written communication skills with a strong command of English and attention to detail.
•Ability to work independently and manage time effectively in a remote environment.
•Strong technical aptitude using digital communication tools and CRM software.
•A patient, empathetic, solution-oriented mindset; interest in health, wellness, and community development is desirable.

Experience:Healthcare

Skills:CommunicationEmpathyProblem-solvingTime managementCustomer focus

Languages:English

Tech Stack:Live chatCRM softwareDigital communication tools

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn