Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Consultative selling","Customer engagement","Communication","Self-motivation","Organizational skills"]

Serve as a trusted counter sales advisor to plumbing and HVAC contractor customers by learning product knowledge and proactively engaging via counter, phone, and email. Recommend solutions, upsell and cross-sell strategic products, and use catalogs and manufacturer databases to locate parts accurately. Process transactions efficiently, manage special orders and follow-ups, collaborate with Outside Sales Associates, and support inventory tasks while maintaining a safe, organized counter environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
3 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted counter sales advisor to plumbing and HVAC contractor customers by learning product knowledge and proactively engaging via counter, phone, and email. Recommend solutions, upsell and cross-sell strategic products, and use catalogs and manufacturer databases to locate parts accurately. Process transactions efficiently, manage special orders and follow-ups, collaborate with Outside Sales Associates, and support inventory tasks while maintaining a safe, organized counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise by continuously learning plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
  • •Process transactions accurately and efficiently; manage special orders, back-orders, and order status follow-ups while maintaining a professional counter environment and supporting inventory tasks.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and organizational skills to manage multiple priorities; ability to lift up to 50 lbs and stand for extended periods.
Experience:0PlumbingHVACCustomer serviceSales
Skills:Consultative sellingCustomer engagementCommunicationSelf-motivationOrganizational skills

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn