Kiosk Implementation Specialist

Canary Technologies
London
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication"]

Lead kiosk deployments across the EMEA region by onboarding hotel properties, qualifying Opera PMS readiness, configuring and pairing kiosk hardware, and driving go-lives with live reservations. Partner with engineering and customer success to translate hotel workflows into product requirements, validate real-world reservation scenarios, train hotel staff using SOPs, and capture field feedback to improve the platform.

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FursaFursa
Canary Technologies
Canary Technologies
1 day ago

Kiosk Implementation Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead kiosk deployments across the EMEA region by onboarding hotel properties, qualifying Opera PMS readiness, configuring and pairing kiosk hardware, and driving go-lives with live reservations. Partner with engineering and customer success to translate hotel workflows into product requirements, validate real-world reservation scenarios, train hotel staff using SOPs, and capture field feedback to improve the platform.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and drive end-to-end onboarding for kiosk properties, from qualification through post-go-live support.
  • •Collaborate with customer success and engineering to complete technical qualification questionnaires and participate in go/no-go decisions.
  • •Set up and configure kiosk hardware, working with the PMS integrations team, and validate configurations before deployment.
  • •Travel to hotel properties to lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests.
  • •Train hotel staff on kiosk usage post-deployment and use live reservation data tools to validate readiness and advise on operational practices.
Travel: High travel

Pay and Benefits

Perks:Paid LeaveTravel AllowanceLearning Budget

Key Requirements

  • •4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms, or General Manager.
  • •Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows.
  • •Experience managing complex hotel scenarios such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems.
  • •Comfortable adopting modern tech tools and workflows (Slack, Notion, Claude) with the ability to communicate effectively with engineering.
Experience:4+ yearsHospitalityHotel operations
Skills:Communication
Tech Stack:Opera PMSIPadsKey encodersPayment terminalsReservations VisualizerSlackNotionClaude

Company Brief

Canary Technologies
Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.
Industry: Facility Management
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