Autoline Aftersales Support Analyst

Keyloop
Czech Republic
Workplace: HybridFull timeCZK 486,000 - 594,000 annuallyFunction: SalesSkills: ["Communication","Empathetic","Analytical thinking","Problem-solving","Coaching"]

Own and progress customer support cases through troubleshooting, diagnosis, and resolution, escalating when needed to ensure timely closure. Provide responsive, empathetic communication across a global customer and internal team, documenting solutions and producing clear written guidance. Build expertise in specified Keyloop products/modules and perform root-cause analysis where necessary, while identifying knowledge gaps and contributing to case-reduction initiatives.

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FursaFursa
Keyloop
Keyloop
4 months ago

Autoline Aftersales Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own and progress customer support cases through troubleshooting, diagnosis, and resolution, escalating when needed to ensure timely closure. Provide responsive, empathetic communication across a global customer and internal team, documenting solutions and producing clear written guidance. Build expertise in specified Keyloop products/modules and perform root-cause analysis where necessary, while identifying knowledge gaps and contributing to case-reduction initiatives.
Location: Czech Republic
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Own and progress support cases through troubleshooting, diagnosing, and resolving to successful closure.
  • •Escalate cases in good time and respond empathetically to customer needs and deadlines.
  • •Communicate cooperatively with team members, other departments, and management to deliver timely resolution.
  • •Document solutions and produce written guidance on resolution steps and procedures.
  • •Perform root-cause analysis where necessary, identify training gaps, and contribute to case reduction initiatives.

Pay and Benefits

Salary: CZK 486,000 - 594,000 annually

Key Requirements

  • •Experience working with customers.
  • •ERP application support or equivalent experience.
  • •Experience supporting customers with high performance, productivity, and customer satisfaction.
  • •Strong investigation, analytical, problem-solving, and troubleshooting skills.
  • •Excellent communication skills (telephone, virtual, written, and verbal), including in English and the local language.
Skills:CommunicationEmpatheticAnalytical thinkingProblem-solvingCoaching
Languages:English
Tech Stack:ERP

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn