3 months ago

Onboarding Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

As an Onboarding Specialist, you’ll guide new customers through deployment and training of our AI-powered Dialpad products, acting as the first line of defense for onboarding. You’ll analyze customer needs, collaborate with Sales, Customer Success, and Support to ensure successful product implementation, and escalate onboarding issues as needed, enabling customers to adopt best practices in a hybrid Manila-based Professional Services team.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Facilitate onboarding deployment for new customers and products purchased.
•Host end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management.
•Provide detailed walkthroughs and train new customers with implementation and portal setup.
•Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication.
•Act as the customer’s escalation point for any onboarding-related issues.

Key Requirements

•2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management
•At least 1 year of experience configuring, updating, and supporting VOIP solutions
•Excellent English communication skills
•Strong customer service orientation
•Ability to work independently with minimal management guidelines

Experience:2-3 yearsCustomer onboardingSoftware implementationVoip

Skills:CommunicationCustomer serviceOrganizationProblem-solvingTeamwork

Languages:English

Tech Stack:VOIPSaaSTelecommunications

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

3 months ago

Onboarding Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Facilitate onboarding deployment for new customers and products purchased.
•Host end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management.
•Provide detailed walkthroughs and train new customers with implementation and portal setup.
•Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication.
•Act as the customer’s escalation point for any onboarding-related issues.

Key Requirements

•2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management
•At least 1 year of experience configuring, updating, and supporting VOIP solutions
•Excellent English communication skills
•Strong customer service orientation
•Ability to work independently with minimal management guidelines

Experience:2-3 yearsCustomer onboardingSoftware implementationVoip

Skills:CommunicationCustomer serviceOrganizationProblem-solvingTeamwork

Languages:English

Tech Stack:VOIPSaaSTelecommunications

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn