Shopify POS Launch Lead

Lazer
Canada
Workplace: RemoteContractFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Communication","Training","Change management","Leadership","Problem-solving"]

Lead on-site Shopify POS rollout for major retail brands, defining current-state processes, configuring POS workflows, and delivering training through go-live. Act as the face of rollouts, coordinating with Retail Operations and HQ, managing rollout playbooks, and providing post-launch support with travel as needed in a remote-first, contract role.

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Lazer
Lazer
6 months ago

Shopify POS Launch Lead

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead on-site Shopify POS rollout for major retail brands, defining current-state processes, configuring POS workflows, and delivering training through go-live. Act as the face of rollouts, coordinating with Retail Operations and HQ, managing rollout playbooks, and providing post-launch support with travel as needed in a remote-first, contract role.
Location: Canada
Workplace: Remote
Employment Type: Contract
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Discovery & process definition: partner with Retail Operations, Store Leadership, and HQ stakeholders to document current-state workflows and translate findings into future-state SOPs, job aids, and checklists.
  • •Shopify POS configuration: configure and validate in-store usability settings and ensure the store experience matches SOPs and training.
  • •Training & change management: build role-based training plans, deliver live training, and ensure store teams are confident ahead of go-live.
  • •Rollout execution & hypercare: own rollout playbook, provide on-site support during rollout waves, and handle post-launch hypercare.
  • •Coordinate with Technical Architect + Engineering: embed with the project team to understand POS requirements and client-specific customizations, training the field rollout without owning the build.
Travel: Medium travel

Pay and Benefits

Perks:Remote WorkPaid LeaveHealth InsuranceDentalVision401kLearning Budget

Key Requirements

  • •3+ years of experience in retail systems rollout, POS implementation, store systems, retail operations enablement, or similar.
  • •Hands-on experience with Shopify POS / POSOS (or very close equivalent) and its constraints/limitations.
  • •Proven track record leading multi-store rollout(s) with on-site training and go-live support.
  • •Strong SOP/documentation skills (clear, operationally usable process writing).
  • •Comfortable in-store: can coach associates/managers, adapt to fast-paced environments, and keep calm during launch issues.
Experience:3+ yearsRetail
Skills:CommunicationTrainingChange managementLeadershipProblem-solving
Tech Stack:Shopify POSPOSOS

Company Brief

Lazer
Lazer is a Toronto‑based digital product studio that designs and engineers enterprise and consumer products, helping startups and Fortune clients build, ship, and scale software across commerce, crypto, AI, and fintech.
Industry: Professional Services
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Established Company
Funding: Bootstrapped
Headquarters: Toronto, Canada
Founded: 2019
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