Customer Services

Qureos
St. Louis
Workplace: OnsitePart timeUSD 35 - 45 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Critical thinking","Organizational skills","Empathy"]

Serve as the first point of contact for customers, handling inquiries via phone and email with professionalism and efficiency. Provide accurate information on pharmaceuticals, medical products, and healthcare solutions, resolve issues and complaints, and escalate complex cases when needed. Process orders and returns accurately, maintain detailed records in internal systems, and collaborate with sales, logistics, and clinical support to ensure customer needs are met.

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FursaFursa
Qureos
Qureos
13 hours ago

Customer Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inquiries via phone and email with professionalism and efficiency. Provide accurate information on pharmaceuticals, medical products, and healthcare solutions, resolve issues and complaints, and escalate complex cases when needed. Process orders and returns accurately, maintain detailed records in internal systems, and collaborate with sales, logistics, and clinical support to ensure customer needs are met.
Location: St. Louis
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for customers, handling inquiries via phone, email, and other channels
  • •Provide accurate information about pharmaceuticals, medical products, and healthcare solutions
  • •Resolve customer issues and complaints and escalate complex cases to the appropriate department
  • •Process customer orders, returns, and requests with high accuracy
  • •Maintain detailed records of customer interactions and transactions in internal systems

Pay and Benefits

Salary: USD 35 - 45 hourly

Key Requirements

  • •Proven experience in a customer service or client-facing role
  • •Exceptional verbal and written communication skills in a professional, courteous manner
  • •Strong problem-solving and critical-thinking skills to find effective customer solutions
  • •Excellent organizational skills to manage multiple priorities in a fast-paced environment
  • •Proficiency with Microsoft Office Suite and ability to learn new software systems quickly
Experience:HealthcarePharmaceuticalMedical device
Skills:CommunicationProblem-solvingCritical thinkingOrganizational skillsEmpathy
Tech Stack:Microsoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn